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Better places,built with everyone, this headline cycles through groups of people Cicely listens to, including residents, neighbours, students, commuters, families, elders, carers, visitors, workers, architects, young people, mothers, fathers, communities, disabled people, and you. Use the shuffle button to change it.

Cicely builds technology to help organisations collect feedback from the people who use their spaces, making it easier to improve accessibility and inclusion.

Work with usSee how Cicely works
People arranging white flowers around a low circular plinth in a sunlit museum atrium with tall arched windows.
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1 in 3

Disabled people struggle to access public spaces every day.

Accessibility is whether people can move through, use and belong in everyday places. When spaces shut people out, communities lose out too.

Source: UK Gov Disability Survey, 2021

Statistic 1 of 3: 1 in 3 disabled people struggle to access public spaces every day. Accessibility is whether people can move through, use and belong in everyday places. When spaces shut people out, communities lose out too.
Three friends laughing and posing on an orange looping bike rack at night.
Photo 1 of 5: Three friends laughing and posing on an orange looping bike rack at night.

We build places to last. Why not design with the people who use them?

The people using a building change. Their needs change. The place itself changes. Yet the decisions behind them are often based on a single consultation, survey or workshop.

Listen. Learn. Improve. Repeat.

  1. 01

    People share, in the moment.

    A simple survey lets people say how a space actually feels. Comfortable, too cold, too loud, hard to navigate. Captured as they're using it.

  2. 02

    We turn it into structured evidence.

    Responses are tagged by space, time and user type. You get a longitudinal picture of how different people experience the same place, a pattern that builds over time rather than a single snapshot.

  3. 03

    Institutions act, and users see the change they inspired.

    Decision makers get a live picture of where spaces work, where they don't, and who they're working for. Participants see what changed because of them.

Helping improve places of every scale, from campuses to city centres.

Local authorities

Understand how residents experience streets, parks, libraries, transport, leisure centres and public spaces. Build a continuous picture of what works, what doesn't, and where investment will have the greatest impact.

Architects and designers

Go beyond one-off post-occupancy evaluations. Understand how people experience buildings over time, and use real-world evidence to inform future projects from the very beginning.

Cultural and civic institutions

Whether you're managing a campus, hospital, museum or civic venue, understand how different people experience your spaces and identify opportunities to make them more accessible, inclusive and welcoming.

Read the Cicely blog.

Sharp, honest writing on accessibility, lived experience, and designing spaces that actually work for everyone.

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Let's shape the built environment with everyone.

Whether you're designing public spaces, transport, housing, healthcare, workplaces, EV charging, or other public-facing services, better decisions start with the people they're built for.

If you're interested in bringing continuous participation and lived experience into your work, we'd love to hear from you.

Get in touchMore about Cicely